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By · Wednesday, October 14th, 2009

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If you entered the local car dealer and requested a maintenance 30,000 miles, it is safe to assume that the dealer will follow the guidelines the manufacturer, when the service your car? If a distributor of "onlyÂ" follow the manufacturer's guidelines? Can bend guidelines …?

Here's a scenario of recent and very common that occurred at a local Toyota dealership ….

A customer called the dealer to manufacturing schedule recommended 30,000 mile service for 2005 4 cylinder Camry. However, the dealer added several services not included in the guidelines.

Additional amenities include a coolant flush (drain and refill), automatic transmission service (drain and refill), and power steering fluid shifts.

According to the manufacturer, the coolant is not required to be replaced until 100,000 miles. The automatic transmission fluid can last up to 120,000 miles. And there is no specific maintenance interval for the power steering fluid.

Now, before launching the distributor under the bus, which Dona't me wrong, it's always a blast to do, is there any legitimacy in recommending these additional services? Is there some circumstances where one may want to consider holding a coolant or transmission service 70,000 to 90.000 miles sooner than recommended by the car manufacturer? Assuming weÂ're not drive the vehicle beyond its limits, as the races, off road, or a high-speed chase of the police, the answer is not A-not in this case.

There are times, however, when well to get out of the manufacturer's guidelines. The conditions include, but not limited to: maintenance of neglect, abuse, age of the vehicle manufacturer's poor design and poor fuel quality.

If While each of the above exceptions, are fun to explore, there are the concerns of fuel quality. The poor gas quality often leads to the accumulation carbon, which can be remedied by a professional service of fuel injection. Apart from this fuel cleaning service (not recommended by the manufacturer during maintenance regular), there are no services outside the guidelines of the manufacturer that offers any real or lasting benefit.

So how can a dealer recommend services outside the guidelines established by the manufacturer of the product they sell and service?

The answer is that car dealers (the most anyway) are independent of the manufacturer. In other words, theyÂ're not obliged to adhere to established guidelines. In fact, many dealers He believes that proper maintenance programs. This practice is becoming more creative than manufacturers continue to provide maintenance services, depletion of dealers do not always tall and comfortable profit margins.

Interestingly, in terms of service, a manufacturer and a distributor are in conflict with each other. Schedules Manufacturing vehicles maintenance to keep vehicles maintained according to their rules, however, of these standards is a "low COST.O" Low maintenance costs net of a positive image for the manufacturer. The service center in a dealership the other hand, wants cars to be like a "high cost" possible to maintain.

Despite all this, there is another possibility worth exploring in the front of the stage manufacturer distributor. Given that the client ita called dealer's likely talking to an inexperienced and unskilled customer service representative. The representative may have misled customers by providing recommendations keeping obsolete, as age is indeed required Toyota coolant and transmission of services listed above.

In the dealers larger, the phones are usually answered by Call Centers. This is a group of people who know little about cars, but are generally pleasant on the phone. Call Center representatives are notorious for misinformation and miss reading a detailed menu of automotive service, as a service of 30,000 miles in the 2005 4-cylinder Camry. In other words, one of these representatives may have list of services that are not really part of the service. This happens every day! Few notice … actually remember anything after: the service and includes oil and filter change, check fluids, belts, hoses, air filter, pneumatic system pressures …. blah, blah, blah, blah …

The owner of the Camry, was quoted $ 450, which – if the dealer was actually going to do everything he said, and the car really needed one – would actually be a good deal.

The real and fair price according to the manufacturer's guidelines for a service 30,000 miles in 2005 4-cylinder Toyota Camry is $ 272.03 @ $ 100 per hour. To view a breakdown of expenditure FAIR visit http://www.repairtrust.com/auto_repair_estimate_toyota_camry_4cyl_auto_2005_30k_serv.html

The service includes:

Inspections:

The only you actually get or require replacement:

Other services:

The frequency of handling the guidelines with additional services is astounding. E Ita's just a tactic of hundreds. Stretching before the guidance is expanded across all brands, models A-nationals and foreigners, and occurs at the distributors, local stores and franchises. This occurs because the auto industry has zero liability a tangible sense.

Thus, the customer has no real attorney, information or resources that in turn they can offer prices, fair and reasonable and counseling. For this reason, supports the creation of RepairTrust.

-Theodore P. Olson (Ted)
RepairTrust
Making sense of Car Maintenance Costs

Ted holds extensive certifications from Mercedes-Benz, Toyota, General Motors, and ASE. He is the author of eight books and numerous articles on the automotive service industry.

Other Works by Ted Olson Include:

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